Shipping & delivery.

1. Destinations and current charges

The charge shown in the cart and Stripe checkout for the selected pack and destination is the charge included in the order. Separately quoted custom or B2B orders may use different delivery terms stated in the quotation.

2. Packaging, carrier, and tracking

Spain orders of up to 5 pairs may be sent as a lightweight pre-stamped standard envelope. This keeps the delivery price low and may not include end-to-end tracking. Larger Spain orders and EU orders use a suitable standard postal or parcel service chosen for the destination, pack size, and service availability.

If the selected service includes tracking, the available tracking details will be sent or made available after dispatch. We may change the carrier or packaging format without increasing the confirmed charge, provided the service remains appropriate for the order.

3. Preparation and delivery time

In-stock orders are prepared after successful payment and address checks. Any specific dispatch or delivery estimate communicated with the order is an estimate unless we expressly accept a particular date as binding.

Unless a different period is expressly agreed, we will deliver without undue delay and no later than 30 days after the contract is concluded. If delivery cannot be completed within the agreed or statutory period, the customer has the remedies provided by mandatory consumer law, including the right to set an appropriate additional period and, where the legal conditions are met, end the contract and receive a refund.

Eclipse-viewing dates can be time-sensitive. Tell us before ordering if a specific arrival date is essential. A deadline becomes contractually binding only if we expressly accept it in writing.

4. Málaga collection

Collection in Málaga is free and available only by prior arrangement. Wait until we confirm that the order is ready and provide the collection time and instructions. The public business address is not represented as a walk-in shop, so please do not arrive without confirmation.

If an order selected for collection is not collected within a reasonable agreed period, we will contact the customer to arrange a new time or a paid delivery option. Statutory rights remain unaffected.

5. Delivery address and special territories

The customer must provide a complete, accurate, accessible delivery address and promptly report any correction. Extra costs caused by an incorrect or incomplete address may be charged only where legally permitted and clearly agreed.

Standard EU rates cover destinations accepted by the checkout. Islands, overseas, autonomous, or special tax/customs territories may be unavailable or require a separate quotation. We will contact the customer and offer a refund if a confirmed standard order cannot be delivered to the submitted territory.

6. Risk, loss, and damage

Where we appoint the carrier, the risk of loss or damage remains with us until the customer, or a designated third party other than the carrier, takes physical possession. If an order does not arrive, contact info@eclipsemio.com with the order number and delivery details so we can investigate and provide the remedy required by law.

If a parcel or product arrives visibly damaged, photograph the outer packaging and product and contact us promptly. Do not use solar-viewing glasses with damaged frames or filters. Reporting promptly helps the investigation but does not remove statutory conformity rights.

7. Returns and contact

Delivery charges and return postage following withdrawal, defects, damage, or an incorrect item are governed by the Returns & Refunds Policy. Questions about delivery can be sent to info@eclipsemio.com.